Shipping policy

Shipping Policy

We currently ship to the United States.

Made to Order
Each Alter Apes T-shirt and hoodie is made to order and fulfilled by our production partner, Gelato. Production takes place before shipping. Selecting express shipping, when available, does not shorten production time.

Shipping Rates
Available shipping methods and charges are displayed at checkout before payment.

Delivery
Delivery times vary depending on production, destination, and the selected shipping method. Any delivery estimates are estimates, not guaranteed arrival dates.
Orders containing multiple products may arrive in separate packages, with separate tracking information. Shipping charges are displayed at checkout before payment.

Tracking
Once your order ships, we will send a shipping confirmation with tracking information when available.

Address Changes
Please check your shipping address carefully. If you need to correct it, contact us immediately. Changes may no longer be possible once an order is being processed.

Order Support
For delayed, missing, or damaged shipments, contact matben.design@gmail.com with your order number so we can investigate and help resolve the issue.